Return & Exchange Policy

At Daperden, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’ve made our return process simple and convenient. Please follow the steps below to ensure a smooth return or exchange.

Return Eligibility

You can return products purchased from Daperden within 7 days of receiving your order, provided the items meet the following criteria:

  • Unused

  • Unwashed

  • All tags intact

Returns that do not meet these conditions may not be accepted.

Initiating a Return

To begin the return process:

  1. Log in to your account on the Daperden website or mobile site.

  2. Navigate to “My Orders.”

  3. Click on the ‘Return’ option next to the item you wish to return.

  4. Follow the on-screen instructions to complete your return request.

  5. Note the Return ID generated at the end—you’ll need it for reference.

Return Pick-Up Facility

We offer a convenient return pick-up service in select locations. Here's how it works:

  • Preparation: Place the item(s) in secure packaging. Make sure the products are unused, unwashed, and have all tags intact.

  • Pick-Up Window: Once your return request is confirmed, our courier partner will collect the product within 1 to 3 business days. To avoid delays, keep your return package ready.

Handling Defective or Incorrect Orders

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.

To report the issue:

  1. Go to ‘My Orders’ and click on ‘Return’ for the specific item.

  2. Follow the instructions to upload 3 to 5 clear images showing:

    • The defect or damage (mark affected areas in red)

    • The product tags and labels

    • A copy of the invoice

This helps us process your return or replacement quickly.

Important Notes

  • Returns will not be accepted after 7 days from the delivery date.

  • Defective or incorrect product claims must be made within 48 hours of receipt.

  • Replacements for valid defective/incorrect items will be shipped within 5 days.

  • Custom-made or altered items are not eligible for return unless they are defective.

Contact for Support

For any questions or help with your return or exchange:

📧 Email: support@daperden.shop 
📞 WhatsApp: +91 9355130187

We’re always here to assist you and ensure a smooth and satisfactory shopping experience.